Privacy Policy
Last updated: January 17, 2025
Updated August 26th, 2021
Fresh Mediterranean Grill (referred to as “FMG”) is committed to protecting the privacy of personal information under its control. This policy discloses how FMG collects, uses, maintains, and discloses personal information that FMG collects and receives from customers through its website at www.freshmedgrill.com, mobile applications, loyalty programs, and other online programs and services (collectively, the “FMG Online Services”), as well as through your offline interactions with us. These interactions include, but are not limited to, telephone inquiries, visits to our restaurant locations in Van Nuys, Panorama City, and Canoga Park, participation in events, customer surveys, and through third-party sources, such as social media networks. This policy outlines the choices available to you regarding our use of the information and how you can contact us about our privacy practices. This policy does not apply to non-FMG websites or mobile applications that may link to the Services or be linked to or from the Services. We encourage you to review the privacy policies of those third-party websites and applications.
PERSONAL IDENTIFICATION INFORMATION
We collect personal identification information that you voluntarily provide to us through email, online forms, loyalty program sign-ups, catering inquiries, job applications, customer complaints, or other activities associated with FMG Online Services. This information may include your name, email address, phone number, or other relevant details. You may refuse to supply personal identification information, but this may limit your ability to access certain areas of our online services.
NON-PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information by automated means, such as cookies or other technologies. This information may include your browser type, device type, referring URLs, and other technical data. Additionally, if you allow location services on your mobile device, we may collect geolocation data to help identify the nearest FMG restaurant or provide personalized app notifications, such as curbside order updates or loyalty rewards. You may opt out of location data collection, but this may limit certain functionalities of FMG Online Services. Refer to the “Opt-Out Choices” section for more details.
HOW WE USE YOUR INFORMATION
Information You Provide FMG may use the information you provide for the following purposes, unless you opt out:
- Transactions, Online Ordering, and Curbside Pickup: When you place orders online or in-store, payment information is processed through a secure payment processor. FMG does not store payment details. Online orders may be facilitated by third-party platforms like DoorDash or Grubhub, and their privacy policies apply. FMG will handle shared information in accordance with this Privacy Policy.
- Loyalty Programs and Gift Cards: Through our loyalty program and online gift card services, your information is used for registration, rewards notifications, and completing transactions. These services are subject to the privacy policies of our service providers.
- Marketing and Advertising: We may send newsletters, promotions, and other marketing materials if you opt-in. You may unsubscribe by following the instructions provided in our emails or contacting us directly.
- Customer Service: Your information helps us address customer inquiries, complaints, and other service-related concerns effectively.
- Research and Analytics: Aggregated data may be used to analyze service usage, improve user experience, and inform future marketing and operational strategies.
- Employment: Information submitted for job applications will be used for recruitment purposes and related evaluations.
- Legal and Safety Purposes: Information may be disclosed to comply with legal processes or to address safety concerns, suspected fraud, or policy violations.
SHARING YOUR PERSONAL INFORMATION
FMG does not sell, trade, or rent your personal identification information. Information may be shared with trusted service providers and affiliates solely for purposes outlined in this policy. These entities are authorized to use your information only as necessary to perform services on our behalf. Aggregated demographic information may be shared for research purposes but does not include personal identification information.
YOUR OPTIONS AND RIGHTS REGARDING YOUR INFORMATION (OPT-OUT CHOICES)
Marketing Preferences: You may opt-out of receiving marketing communications by using the “Unsubscribe” link in emails or contacting us directly.
Web Browser Opt-Out: To manage advertising preferences, visit the Network Advertising Initiative Consumer Opt-Out Page (www.networkadvertising.org/choices) or the Digital Advertising Alliance Consumer Choice Page (www.aboutads.info/choices).
Location Data: You can disable location services through your device settings. Refer to guidance from your device manufacturer:
Analytics Opt-Out: Learn about Google’s privacy practices at Google Privacy Policy or download the Google Analytics Opt-Out Browser Add-on.
CALIFORNIA CONSUMERS PRIVACY ACT (CCPA)
If you are a California resident, you have rights under the CCPA, including:
- Requesting deletion of personal information.
- Requesting disclosure of collected data categories, sources, purposes, and shared third parties.
- Exercising these rights without discrimination.
To submit a request, please contact us via the details provided below.
CHILDREN’S PRIVACY
FMG Online Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. Parents may contact us to request the deletion of their child’s information.
SECURITY: HOW WE PROTECT YOUR INFORMATION
FMG takes precautions to safeguard your information using physical, technical, and administrative measures. Sensitive information is encrypted during transmission. Although no system is entirely secure, we strive to protect your data and update our security measures regularly.
UPDATES TO OUR PRIVACY POLICY
This policy may be updated periodically. The latest revision date will be posted at the top of this page. Continued use of FMG Online Services indicates your acceptance of any updates.
HOW TO CONTACT US
For questions or concerns about this Privacy Policy, please contact:
Fresh Mediterranean Grill – Corporate Office
Van Nuys, CA
info@freshmedgrill.com